Overview
Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, unvaped, unopened, and in the exact same condition that you received it. It must also remain sealed in its original manufacturer packaging with all seals intact.
Non-Returnable Items (Hygiene & Safety Policy)
Due to strict hygiene, health, and consumer safety standards regarding vaping products, certain types of goods are exempt from being returned:
- Opened or unsealed E-liquids, pods, and cartridges.
- Disposable vape devices that have already been opened or used.
- Tanks, atomizers, drip tips, and coils that have been filled with liquid or used.
- Gift cards and promotional/free items.
To complete your return, we require a valid receipt, invoice, or proof of purchase. Please do not send your purchase back to the manufacturer directly without contacting us first.
Defective or Damaged Products
If you receive an item that is defective out of the box (Dead on Arrival / DOA) or damaged during transit, please notify us within 48 hours of delivery.
- We will require photos or videos clearly demonstrating the fault/damage along with the batch number on the packaging.
- Once verified, we will arrange a replacement or issue a full refund.
Refunds
Once your return is received and inspected, we will contact you via email or WhatsApp to notify you that we have received your returned item, as well as confirm whether your refund has been approved or rejected.
If approved, your refund will be processed promptly, and credit will automatically be applied to your original method of payment within 5–10 business days (depending on your bank’s processing times).
Late or missing refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Contact your credit card company; it often takes a few business days before your refund is officially posted.
- Contact your bank to check processing queues.
If you have done all of this and still haven’t received your refund, please contact us at cjh89633@gmail.com or message us via WhatsApp.
Sale items
Only regular-priced items may be refunded. Discounted or clearance sale items cannot be refunded unless they arrive defective.
Return Shipping
To return your product, please contact our support team first to receive return authorization and the designated return address.
- You will be responsible for covering your own shipping costs for returning non-defective items. Return shipping costs are non-refundable.
- If you receive a refund, the cost of initial and return shipping may be deducted from your total amount.
Need Help? Contact Us
If you have any questions related to refunds, returns, or product warranty, our customer support team is here to assist you:
Customer Service Hours: Monday – Saturday: 9:00 AM – 7:00 PM (AEST) (Closed on Sundays)
Email: cjh89633@gmail.com
WhatsApp: +61 415 240 796